Voice AI that sounds
human, not robotic.
Powered by Deepgram Nova-3 and ElevenLabs, your voice agent handles inbound calls with natural speech. Understands interruptions. Switches between Hindi and English mid-sentence. Escalates via SIP REFER.
200ms
End-to-end latency
40+
Languages supported
60%
Agent minutes saved
99.9%
SIP uptime
What it does
Every capability, purpose-built.
Barge-in support
Customer interrupts? AI stops mid-sentence, listens, responds. Like a real human.
Hindi ⇄ English code-switching
Customer switches language mid-call? AI follows seamlessly. No awkward resets.
Dedicated virtual number
TATA-powered virtual numbers included. Or bring your own SIP trunk — full BYOT support.
SIP REFER escalation
Hot-transfer to a human with full transcript, in under 2 seconds. No drop-offs.
Live call monitoring
Real-time transcription, sentiment, and takeover — managers can jump in any time.
Full call recording
Stored securely in India, with searchable transcripts and auto-redaction of PII.
How a typical flow works
An inbound order tracking call, handled without a human.
Sub-second latency. Natural turn-taking. Real data lookups.
Customer calls your support line
AI answers on the first ring in the right language (auto-detected from greeting).
Customer: "Mera order kahan hai?"
AI asks for the phone number or order ID used at purchase. Confirms identity.
Live Shopify lookup
Pulls order status, last tracking update, and estimated delivery. Reads it back naturally.
Customer: "Bhai, expected date cross ho gayi hai"
AI detects frustration (sentiment analysis), acknowledges, offers to escalate or raise a ticket.
SIP REFER to human
If escalation chosen, hot-transfers to the next available agent with full transcript + context.
Under the hood
Built on proven infrastructure.
Deepgram Nova-3 + ElevenLabs
Best-in-class STT latency and TTS voice quality. Custom-tuned prosody for Indian accents.
TATA + Twilio + bring-your-own-SIP
Virtual numbers across India included. Or plug in your existing telephony provider.
SIP REFER + full context
True hot-transfers to human agents with conversation context and CRM data pre-loaded.
