Use Cases
Every leak, plugged.
Every rupee, recovered.
COD confirmations, NDR recovery, cart saves, refund-to-exchange — the revenue plays your D2C brand ships with Depra on day one.
Revenue recovery families
Six revenue leaks. Six procedures that plug them.
Every Depra pilot ships with these day one — across WhatsApp, voice, and email. Fully customisable in the procedure builder.
Cart & checkout recovery that actually pulls shoppers back.
Personalised nudges on WhatsApp with cart items, dynamic discounts, and answers to product questions mid-flow.
Turn failed deliveries into completed orders — not RTOs.
Outbound voice + WhatsApp for customer-unavailable, incomplete-address, and refusal cases. Reattempts scheduled automatically.
Confirm every COD order. Convert the risky ones to prepaid.
AI calls in the right language, confirms intent, and offers a prepaid incentive — before the package leaves the warehouse.
Intercept cancellations with the right offer at the right moment.
Discount, expedited shipping, size or SKU swap, or replacement suggestion — picked by intent, not guesswork.
Convert refund requests into exchanges that keep revenue in.
Size and colour issues, variant swaps, and store-credit offers — handled on WhatsApp before the refund is ever processed.
Reorder reminders that land when the bottle is about to run out.
Usage-cycle triggers, one-tap reorder links, and consumable check-ins that turn first-time buyers into subscribers.
Marquee revenue plays
Four plays that pay for Depra in week one.
Wired to Shopify, your courier, and your payment gateway on day one. Tweak the decision tree in the visual procedure builder.
Abandoned cart & checkout recovery
Trigger
Customer adds to cart or starts checkout but drops off within 30 min
Flow
- 1AI sends a personalised nudge on WhatsApp with the exact cart items
- 2Answers product, shipping, or policy questions mid-flow
- 3Applies a dynamic discount scaled to cart value and LTV
- 4Drops a fresh checkout link; escalates if the customer needs approval
Typical outcome
3x cart recovery vs static broadcast
NDR recovery
Trigger
Courier flags customer-unavailable, incomplete-address, or refusal
Flow
- 1Outbound voice call in the customer's language within 15 min of NDR
- 2Confirms address, reschedules delivery, or flags fake NDR (courier fraud)
- 3Falls back to WhatsApp if phone unreachable — alternate channel, same context
- 4Pre-emptively confirms before 2nd attempt to prevent RTO
Typical outcome
60% of NDRs converted into successful delivery
COD confirmation & prepaid conversion
Trigger
New COD order placed — before dispatch
Flow
- 1AI calls to confirm intent and address; flags fake orders early
- 2Offers a prepaid incentive (discount or free shipping) to convert
- 3Drops a prepaid payment link on WhatsApp if customer accepts
- 4Marks confirmed orders for dispatch; holds unreachable ones for review
Typical outcome
35% COD-to-prepaid conversion, RTO rate down 40%
Cancellation save
Trigger
Customer requests cancellation from order page or support
Flow
- 1AI detects the real reason — size, price, delivery timing, change of mind
- 2Offers the right save: discount, expedited shipping, SKU/size swap, or replacement
- 3Confirms the save and updates Shopify; refund flow only if save fails
- 4Logs unsaved cancellations with reason codes for ops review
Typical outcome
28% of cancellations saved, refund volume down 22%
Testimonials
Loved by founders who
count every rupee.
D2C founders picking up recovered revenue, faster resolutions, and fewer support hires.
Founder, Majestic Aroma
We sell ittar online and queries about fragrance notes, longevity, and shipping used to overwhelm us. Depra handles it all on WhatsApp now.
CEO, Sapsy Lifestyle Pvt Ltd
Our customer queries in cosmetics and healthcare dropped 70% overnight. Depra handles product questions, order issues, and even skincare advice.
Director, Aligarh Coaching Center
Student enquiries used to pile up every admission season. Now Depra handles 80% on WhatsApp — admissions, fee queries, course details.
D2C Brand Manager, NovaSkin
Cart recovery went up 3x after we plugged in Depra. It nudges customers at exactly the right moment.
Operations Lead, TechVista
The AI picks up Hindi, English, Hinglish — seamlessly. Our customers in tier-2 cities love it.
Founder, Carbene Care
Our skincare customers ask the same 20 questions on repeat. Depra answers all of them instantly — ingredients, routines, order tracking.
