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Cutting COD RTO by 30% with WhatsApp confirmation
A practical COD confirmation flow — scripts, timing, and escalation — that cut RTO from 38% to 26% across three D2C brands.
Zia Wasi··7 min
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Playbooks
2 articles
2 articles
A practical COD confirmation flow — scripts, timing, and escalation — that cut RTO from 38% to 26% across three D2C brands.